Customer Service Officer
Leverage your community services industry experience to support the establishment of a new organisation dedicated to administering portable long service leave for the community services sector.
SA Portable Long Service Leave (SAPLSL) is establishing a new state-based entity to work with both employers and employees, to administer portable long service leave entitlements for the South Australian community services industry.
SAPLSL are seeking dynamic and passionate Customer Service Officers to join their team. As a Customer Service Officer, you’ll be the first point of contact for workers and employers, providing clear and friendly guidance on their portable long service leave benefits. You’ll respond to enquiries via phone, email, and in person, ensuring every interaction is professional, informative, and helpful.
The role includes a wide range of functions including
- Answering customer enquiries and providing accurate information about portable long service leave.
- Processing worker claims and employer return forms, and assisting with new registrations
- Management of correspondence through maintaining records and ensuring compliance with policies
- Working collaboratively with the team to improve customer service processes.
Full details linked below in the Position Description
Position Specifics
How to Apply:
Applications to be sent directly through Seek using this link.
Applications require a resume and a covering letter addressing the criteria as outlined (maximum 2 pages).
Apply without delay as screening will commence immediately.